Refund Policy

At CPR Cell Phone Repair Lexington – Hamburg, customer satisfaction is our top priority. We strive to ensure that all repairs are completed with care and precision. However, if you’re not satisfied with our service, please review our refund policy below:

1. Service Refunds

Refunds are only applicable under the following conditions:

• If a repair is unsuccessful and the issue persists despite our best efforts.

• If the customer cancels the repair before any work has been started or any parts have been ordered.

• If a defect reappears under warranty and cannot be resolved after a follow-up attempt.

Non-refundable circumstances include:

• Completed repairs where the device has been returned in working condition.

• Services declined after diagnostics are completed.

• Damage caused by the customer after the repair.

2. Parts Refunds

All parts ordered and installed specifically for your device are non-refundable once installed. If the part is defective, it will be replaced at no additional cost under the terms of your repair warranty.

3. Warranty Service vs. Refunds

All eligible repairs come with a warranty. If you experience issues after a repair, we encourage you to contact us within the warranty period so we can diagnose and fix the problem at no cost. Refunds are only issued if we cannot resolve the issue through warranty service.

4. Refund Process

If a refund is approved:

• It will be issued to the original method of payment.

• Please allow up to 7 business days for the refund to process.

5. How to Request a Refund

To initiate a refund request, please contact us with your service details and reason for the request:

CPR Cell Phone Repair Lexington – Hamburg
📍 3090 Helmsdale Pl Suite 330, Lexington, KY 40509
📞 +1 (859) 264-0356
📧 reparation@cprcellphone.repair

We appreciate your business and are committed to ensuring a positive experience. If you have any questions about this policy, please don’t hesitate to reach out.